On this episode of Strata Stories, we talk with Michael Silva who is a PT and Business Coach/Consultant
We dive into:
1. The Science Behind Patient No-Shows
2. Hospitality vs Customer service
3. The importance of differentiating through patient experience
4. How devices like the Apple Watch, Whoop, and Oura Ring can help deliver better patient care
Episode Highlight: “People are quick to blame the patients on their cancellation rate or some other outside factor. They’re not thinking about if the experience they’re providing or the value they’re providing is good enough to get these people to want to show up right? Because the cancel rate, these no-show rates, it’s a symptom. Are you working with the wrong clientele? Are you providing the wrong service? Are you not meeting your clients with where they’re at?”
Connect with Michael on LinkedIn here!
Strata Stories are conversations between Strata’s CEO, Paul Singh, and leaders in the OT & PT world. We interview practice owners, therapists, consultants, and coaches disrupting healthcare to make a positive change!
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