Revolutionizing the Front Desk Experience – A Conversation with Vicki List and Max Zietz of WelcomeWare

Episode Highlight:

“If you understand the journey your patient takes through your business, then a solution like Welcomeware isn’t just about efficiency—it’s about creating a seamless, supportive experience that drives patient success and, ultimately, business success.”
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In this episode, Jerry is joined by Max Zietz (Head of Sales) and Vicki List (Head of Operations and Customer Success) at WelcomeWare. They discuss the game-changing impact of virtual front desk solutions in healthcare. Together, they explore how WelcomeWare’s innovative kiosks blend efficiency with a human touch, streamlining patient check-ins, managing scheduling demands, and even providing billing support.

The conversation moves beyond typical cost-cutting perspectives, highlighting how WelcomeWare enables clinics to boost revenue, retain top staff, and enhance the patient journey from arrival to departure. Jerry, Max, and Vicki dive into the three core functions of a front desk — the voice, the face, and the back office — illustrating how virtual solutions can reduce burnout, improve patient satisfaction, and create a seamless experience in both single and multi-location practices.

This episode offers valuable insights for healthcare professionals interested in using technology to drive sustainable growth and elevate the patient experience.

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What’s Best For The Patient Is Best For Business is a Strata Studios podcast that helps healthcare and physio Practice owners who want growth, scalability, and financial performance in their businesses! We focus on connecting together all the touch points in the business to create patient success!

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