Strata Office Hours is a virtual, hour-long discussion with industry experts who answer questions from clinic owners, directors, therapists, or staff looking to grow their clinic.
Jerry Durham and Michael Silva led this session on unlocking the secrets to training your front desk staff to increase patient conversions, retain more patients, and boost your clinic’s revenue.
Discussion topics for this Office Hours include:
1. Managing missed calls and strategies for handling voicemails from potential patients with scripts that convert them into loyal clients
2. Helping your front desk team effectively communicate the benefits of value-based physical therapy to prospective patients
3. Tips for recruiting top-notch front desk professionals and identifying what to look for in an ideal candidate
4. Exploring effective compensation models to boost sales and improve performance metrics within your front desk team
Be sure to check out all of our resources and subscribe to our newsletter! If you’d like to learn more about Strata EMR & Billing and achieving a 99.99% reimbursement rate for your PT, OT, or SLP Clinic head over to stratapt.com and book a call with our team!
If you have any questions, comments, or ideas, reach out to Thomas Schreiber, our Director of Marketing at hello@stratapt.com