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“So what do you do for a living?” That very basic question is one that everyone has or will be asked at some point in their life. It’s a conversation starter and often a measurement of your status and potential in the eyes of others. My usual response to this inquiry is, “I handle billing and credentialing […]

How many times have you hung up the phone or read an email from a company and thought to yourself, “Wow that was awesome customer service!”? Unfortunately, in today’s environment, we often times find ourselves experiencing the complete opposite. It is a sad reality but I can name on one hand how many companies I […]

When should I bill for a physical therapy re-evaluation (97002)? This has been a hot topic in many billing and coding seminars, discussions, and forums as there seems to be a very common misunderstanding as to when a physical therapy re-evaluation should be performed and billed. With that being said, I wanted to take a […]

Whether you are a physical therapy practice owner, a physical therapy billing employee or an outsourced physical therapy billing provider, most would agree that getting a claim to pay is considered a victory.  To achieve this victory as quickly as possible, it is very important for claims to be submitted “clean.”  The term “clean” in […]

From co-payments to deductibles, more and more patients are becoming responsible for a higher percentage of their total healthcare bill. With this in mind, how can you ensure that your patients are paying for these bills so that it doesn’t impact your revenue? Below are some practical and simple proactive strategies that we have found […]